Shipping Policy

Thank you for choosing Solarmith! We are dedicated to providing you with a seamless shopping experience, and our shipping policy ensures that your orders are processed and delivered efficiently.

Processing Time: Our team at Solarmith works diligently to process all orders within 1-2 business days, excluding Sundays. This processing time allows us to meticulously prepare your selected items for shipment. In the rare event of any delay in processing your order, we will promptly notify you via email.

Transit Time:

Once your order is processed and dispatched, you will receive an email containing a tracking number. Please note that the shipping times provided are approximate. During peak seasons or unforeseen circumstances, there may be occasional delays in the arrival of your package.

Military Bases and Multiple Addresses:

• We regret to inform you that we currently do not deliver to US military bases.
• Shipping to multiple addresses within the same order is not supported.

Tax Policy: We do not impose taxes on any orders. The displayed product prices are inclusive of all applicable taxes.

Shipping Delays and Support:

• In the unlikely event that your package takes more than 30 days to reach you, we commit to reimbursing the entire order amount.
• If your package does not arrive within the expected timeframe, please submit a request, and we guarantee a response within 12 hours.
• If your shipping tracking code indicates completion but your order has not been received, please check your surroundings thoroughly. If the issue persists, contact the designated shipping company mentioned in your shipping status email notifications. If the matter remains unresolved, reach out to our support team at support@solarmith.com, and we'll be happy to assist you.

Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us at support@solarmith.com.