Shipping Policy
Thank you for choosing Solarmith! We are dedicated to providing you with a seamless shopping experience, and our shipping policy ensures that your orders are processed and delivered efficiently.
Processing Time: Our team at Solarmith works diligently to process all orders within 1-2 business days, excluding Sundays. This processing time allows us to meticulously prepare your selected items for shipment. In the rare event of any delay in processing your order, we will promptly notify you via email.
Transit Time:
Once your order is processed and dispatched, you will receive an email containing a tracking number. Please note that the shipping times provided are approximate. During peak seasons or unforeseen circumstances, there may be occasional delays in the arrival of your package.
Military Bases and Multiple Addresses:
- We regret to inform you that we currently do not deliver to US military bases.
- Shipping to multiple addresses within the same order is not supported.
Tax Policy: We do not impose taxes on any orders. The displayed product prices are inclusive of all applicable taxes.
Shipping Delays and Support:
- In the unlikely event that your package takes more than 30 days to reach you, we commit to reimbursing the entire order amount.
- If your package does not arrive within the expected timeframe, please submit a request, and we guarantee a response within 12 hours.
- If your shipping tracking code indicates completion but your order has not been received, please check your surroundings thoroughly. If the issue persists, contact the designated shipping company mentioned in your shipping status email notifications. If the matter remains unresolved, reach out to our support team at support@solarmith.com, and we'll be happy to assist you.
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us at support@solarmith.com.
Returns & Refunds Policy
At Solarmith, we understand that sometimes things may not go as planned, and we want to ensure that you have a hassle-free experience with our returns and refunds process. Our policy is designed with your satisfaction in mind, addressing various scenarios to prioritize your rights as a valued customer.
1. Return Eligibility: To be eligible for a return, the item must be unused, in its original condition, and with all tags attached. Returns are accepted within 30 days of the purchase date.
2. Damaged or Incorrect Items Due to Shipping: If your order arrives damaged or with incorrect items due to shipping, we take full responsibility for the error. Please contact our support team at support@solarmith.com within 7 days of receiving your order, providing clear photos of the damaged items and packaging. We will swiftly process a replacement or offer a full refund, whichever you prefer.
3. Change of Mind Returns: We understand that preferences may change. If you wish to return an item due to a change of mind, you can do so within 14 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for return shipping costs, and a refund will be processed upon inspection of the returned item.
4. Broken or Faulty Cases: If you receive a phone case that is broken or faulty, not matching your order, or incompatible with your device, please contact us at support@solarmith.com within 30 days of receiving your order. Provide detailed information and images of the issue. We will arrange a replacement or issue a refund, including return shipping costs.
Return Process: To initiate a return, please follow these steps:
- Contact our support team at support@solarmith.com with your order number and details of the issue.
- Await instructions from our support team regarding the return process.
- Ship the item back to us as directed, ensuring it meets the specified criteria.
Refund Timeline: Refunds will be processed within 5 business days of receiving the returned item. The funds will be credited to the original payment method used during the purchase.
Contact Us: If you have any questions or concerns about our Returns & Refunds Policy, please don't hesitate to reach out to our support team at support@solarmith.com. We are committed to resolving any issues promptly and ensuring your satisfaction with Solarmith products.